Frequently Asked Questions

1. Can my landlord increase my rent whenever they want?

No. Rent can rise only once every 12 months, with at least 90 days’ written notice on the proper form. For most units first occupied on or before November 15, 2018, the increase is capped by the guideline: 2.1% for 2026 and 1.9% for 2027. Units first occupied after that date are generally exempt from the cap, but the timing and notice rules still apply.

2. What is legal notice for a landlord to enter my unit?

Generally, at least 24 hours’ written notice stating the reason and the time, between 8 a.m. and 8 p.m. No notice is needed in an emergency or if you agree at the time. For showings to prospective tenants after notice to end the tenancy, no written notice is required, but entry must be between 8 a.m. and 8 p.m. and the landlord must try to tell you first.

3. Can my landlord ask for a damage deposit or key deposit?

Damage, cleaning and pet deposits are not allowed. A landlord may ask for a rent deposit of up to one month’s rent, used for your last month, and a refundable key deposit no higher than the replacement cost.

4. What if I need to move out before my lease ends?

You can ask to assign the lease, sublet, or agree with your landlord on an end date in writing. If your landlord refuses all assignment, or doesn’t respond within 7 days of your request, you can give notice to end the tenancy within 30 days of asking.

5. Am I allowed to have guests or roommates?

Yes, you can have guests, and a landlord cannot charge you for them. You are responsible for their behaviour and any damage. Roommate arrangements can have other effects, so check your lease and the occupancy rules for the unit.

6. What if my landlord refuses to fix something important?

Send a written request with photos, then contact your municipality’s property standards office if nothing happens. You can file a T6 with the Landlord and Tenant Board, which can order repairs, a rent reduction or compensation. Don’t withhold rent.

7. Can my landlord evict me so they or family can move in?

Yes, with Form N12, at least 60 days’ notice ending on the last day of a term or rental period, and a Board order if you don’t leave. The person must genuinely intend to live there for at least a year and should normally move in within 60 days after the termination date. The landlord must pay one month’s rent or offer another unit, unless they gave at least 120 days’ notice. A T5 can lead to up to 12 months’ rent, the rent difference for a year, and moving costs.

8. What happens if I cannot pay my rent on time?

Your landlord can serve Form N4. For notices given on or after September 21, 2026, you have at least 7 days to pay. If you pay in full in that time, the notice no longer has effect. If not, the landlord can apply to the Board. Talk to your landlord and a legal clinic early, and ask about the Ontario Rent Bank or local supports.

9. Do I need tenant insurance?

It isn’t required by law, but your lease can require liability insurance, and the landlord can ask for proof. Contents insurance is up to you, though it is strongly recommended. Compare quotes for your unit.

10. Can I be denied housing because I am a student, newcomer, or on assistance?

It is illegal to refuse you on protected grounds, including citizenship, place of origin, age, family status or receipt of public assistance such as ODSP or Ontario Works. Student status is not itself a listed ground, but other grounds may apply. Landlords can still review income, credit and references. You can apply to the Human Rights Tribunal of Ontario, and the Human Rights Legal Support Centre gives free help.

11. What happens to my last month’s rent if I leave early?

It is meant for your last month, not damage. If you leave without proper notice or agreement, a landlord may apply it to rent you owe and may seek more through the Board. If your tenancy ends properly, it covers your final month.

12. Can I be evicted in winter or during a crisis?

Yes, there is no seasonal ban, but all evictions must follow Board procedures. The Board can delay an eviction only under the tests that took effect in 2026, so raise your circumstances at the hearing and get legal help early.

13. How long does it take to get a Board hearing?

It varies and can take months. The Board has not set a fixed period for scheduling. You’ll receive a notice of hearing and instructions, and hearings may be by video, phone or in person.

14. Can I paint or decorate my unit?

You can decorate in ways that don’t damage the unit. Get written permission for painting, drilling or fixture changes. If you damage the unit, a landlord can seek the cost through the Board.

15. Can I be charged for normal wear and tear?

No. Faded paint, minor scuffs and light carpet wear are normal. A landlord can seek payment for real damage, like broken windows or holes in walls, through the Board, but can’t keep your rent deposit for it. Take photos at move-in and move-out.

16. Can my landlord ban pets?

A “no pets” term in a lease is void. A landlord may ask about pets when you apply, condo rules can restrict certain pets, and a landlord can take action if a pet causes serious problems, allergies or safety concerns.

17. What can I do if I suspect discrimination?

Keep records and ask for the reason in writing. Speak with the Human Rights Legal Support Centre or a legal clinic, and apply to the Human Rights Tribunal of Ontario, generally within one year.

18. What is the difference between a sublet and an assignment?

A sublet is temporary: you plan to return and stay responsible. An assignment permanently transfers the tenancy. Both need landlord consent.

19. Can I record conversations with my landlord?

In Canada, you can generally record a conversation you are part of, but not one you aren’t. Whether a recording helps at a hearing depends on the case. Writing is still best.

20. Where can I get help?

Contact the Landlord and Tenant Board (1-888-332-3234), Legal Aid Ontario (1-800-668-8258), a community legal clinic, Steps to Justice, or 211. Toronto tenants can call the Federation of Metro Tenants’ Associations at 416-921-9494.